Returns & Order Cancellation Policy

Orders may be canceled without penalty within 24 hours of placement, provided fulfillment processing has not commenced. Once an order enters our studio tailoring or dispatch pipeline, it can no longer be canceled directly.

If your shipment is already in transit, please await delivery and initiate a standard return request upon arrival. Customized, monogrammed, and final-sale archival pieces are excluded from order cancellation once confirmed.

Qualifying Refund Scenarios

Refunds are processed to the original payment method upon physical inspection of returned items at our studio.

Defective or Damaged Goods

Unworn Standard Returns

Fulfillment Errors

Full refunds including original shipping fees are granted for items arriving damaged or with clear manufacturing flaws.

Garments returned in original condition with security tags intact within 14 days earn a full product refund.

If you receive an item differing from your order confirmation, immediate complimentary exchange or full refund is provided.

How to Apply for a Refund

Submit Request

Receive Approval

Dispatch Package

Inspection & Credit

Access your client portal or order lookup page to select the items and specify your return reason.

Our care team reviews your submission within 24 hours and issues a prepaid return shipping label.

Repackage garments securely in original dust bags and drop off at your nearest designated carrier location.

Upon physical inspection at our warehouse, funds are credited to your payment method within 3 to 5 business days.

Our dedicated advisors are available to assist with immediate cancellation requests or specific return questions.